North East and Yorkshire

The Relatives’ Line service allows relatives to contact a health professional directly to enquire as to the health status of their loved one whilst being cared for by CHFT.

The service is run by staff who are predominantly shielding away from the clinical environment using the electronic patient record, enabling real-time updates whilst visiting is compromised. It was borne out of the current pandemic to enable support for patients and their relatives which it has certainly delivered and more! 

Nominated by: Jason McCartney MP and Craig Whittaker MP
I nominated The Relative’s Line from my local trust to recognise the incredible work they have undertaken during such difficult and unprecedented times. It was the least I could do. (Jason McCartney MP)

I am delighted that The Relatives’ Line at Calderdale and Huddersfield Foundation Trust are shortlisted for this award. They have been a lifeline to relatives of loved ones in hospital when visits stopped. (Craig Whittaker MP)